Effective Date: 03 November 2025
Last Updated: 03 November 2025
Welcome to Kokomica (“we,” “us,” “our”), a brand owned and operated by Kokomica Pte. Ltd., registered in Singapore.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase on www.kokomica.com (the “Site”), interact with our services, or otherwise engage with our brand online or offline.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We collect two main types of information to help us operate, improve, and personalize your experience:
1.1. Information You Provide to Us
We collect personal data that you voluntarily provide, such as:
- Account details: name, email, password, and contact information.
- Purchase information: billing address, shipping address, payment details (processed securely via third-party payment providers).
- Subscriptions: when you sign up for newsletters, marketing emails, or updates.
- Participation data: entries for promotions, surveys, giveaways, or community events.
- Communications: messages you send us via forms, email, or social media.
If you provide data about another person (for example, to send a gift), you confirm that you have their consent to do so.
1.2. Information Collected Automatically
When you browse our Site, we automatically collect certain information about your device and usage, including:
- Technical data: IP address, browser type, operating system, screen resolution, language settings, and referring URLs.
- Usage data: pages visited, time spent on the Site, search terms, and interactions with content or links.
- Cookies and similar technologies: small files or pixels used to remember preferences, personalize experiences, and analyze site traffic.
You can control or disable cookies through your browser settings. However, disabling them may affect some Site functionality.
We may also use Google Analytics or similar analytics tools to understand user behavior. You can learn more about Google’s data practices here: https://policies.google.com/privacy.
2. How We Use Your Information
We use your personal data to operate our business, improve your experience, and comply with legal obligations. This includes:
- Processing and fulfilling your orders or subscriptions.
- Sending service updates, order confirmations, or support messages.
- Providing marketing communications, promotions, and personalized recommendations (only if you’ve opted in).
- Analyzing usage patterns to improve our products, design, and user experience.
- Detecting and preventing fraud, abuse, or unauthorized access.
- Complying with applicable laws and regulations.
We may also combine information collected automatically with personal data to create insights about preferences and interests — always handled securely and ethically.
3. How We Share Information
We may share your data only in these limited cases:
- Service providers and partners: trusted third parties who help us with hosting, analytics, marketing, payment processing, fulfillment, and customer support.
- Business operations: in the event of a merger, acquisition, or reorganization involving Kokomica or Kokomica Pte. Ltd.
- Legal compliance: when required by law, court order, or government request.
- Protection of rights: to prevent fraud, enforce our Terms of Service, or protect our users and business integrity.
We do not sell your personal data.
Some of our partners may operate globally, meaning your data may be processed or stored outside Singapore. When that happens, we take appropriate safeguards consistent with the Personal Data Protection Act (PDPA) and global privacy frameworks such as GDPR.
4. Cookies & Tracking Technologies
Cookies help us remember your preferences, maintain your shopping cart, and show relevant content or offers.
Types of cookies we use include:
- Essential cookies: required for basic site functionality.
- Analytics cookies: to understand traffic and performance.
- Marketing cookies: to personalize ads or promotions.
You can adjust your cookie preferences anytime in your browser settings or through our cookie banner.
5. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes outlined in this Policy — such as completing orders, resolving disputes, or meeting legal obligations.
When data is no longer needed, it will be securely deleted or anonymized.
6. Children’s Privacy
Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal data from minors.
If you believe your child has provided personal information to us, please contact hello@kokomica.com and we will remove it promptly.
7. Data Security
We take your privacy seriously. We use a combination of administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or loss.
However, no method of online transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.
8. Your Rights
Depending on where you live, you may have the right to:
- Access, correct, or update your personal information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your personal data (subject to legal retention obligations).
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at hello@kokomica.com.
If you are a Singapore resident, you may also file a concern under the Personal Data Protection Act (PDPA).
9. International Data Transfers
Because Kokomica operates globally, your data may be stored or processed in countries outside Singapore (such as the United States or the European Union).
Whenever data is transferred, we ensure that the receiving party provides a comparable level of data protection under applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was last revised.
Any significant changes will be announced on our Site. Continued use of the Site after changes take effect means you accept the updated policy.
11. Contact Us
If you have any questions, comments, or privacy concerns, please reach out to us:
Email: hello@kokomica.com
Address: Singapore
Website: www.kokomica.com
© 2025 KOKOMICA. All Rights Reserved.